Day 1

Session 1A - Definition and establishment of performance assessment systems

Does a new ISO Benchmarking Standard support our Benchmarking Practice?
A1.Filip Bertzbach.pdf
Adobe Acrobat Dokument 1.2 MB
The 3rd edition of the IWA Manual of Performance Indicators for Water Supply
A2. Enrique Cabrera.pdf
Adobe Acrobat Dokument 1.6 MB
Challenges in Sustaining a Productive Benchmarking Partnership
A3.David Main.pdf
Adobe Acrobat Dokument 925.9 KB
Interpreting performance indicators for management decisions in water supply services
A4.Roman Neunteufel.pdf
Adobe Acrobat Dokument 937.0 KB
Addressing challenges of voluntary benchmarking
A5.Kay Möller.pdf
Adobe Acrobat Dokument 773.3 KB

Session 1B - Performance assessment and benchmarking in Low and Medium  Income Countries

Performance of water utilities in Africa: Drivers, incentives and factors
B1.Aroha Bahuguna.pdf
Adobe Acrobat Dokument 491.9 KB
Using Performance Data in Assessing Opportunities for Clustering of Water Services Providers in Kenya and South Africa
B2.James Gibson.pdf
Adobe Acrobat Dokument 1.6 MB
Prerequisites for Effective Benchmarking and Performance Assessment of Sate Water Authorities in Nigeria
B3.Oseigbowa Imonikhe.pdf
Adobe Acrobat Dokument 902.1 KB

Session 1C - Water loss assessment and benchmarking

The use of computer model of water distribution systems as a benchmarking tool for evaluation selected performance indicators in water utility
C1.Jedrzej Bylka.pdf
Adobe Acrobat Dokument 789.8 KB
NRW as % of System Input Volume just doesn't work!
C2.Cor Merks.pdf
Adobe Acrobat Dokument 1.5 MB
Calculating the water Balance with limited data
C3.Pieter Crous.pdf
Adobe Acrobat Dokument 1.4 MB
Coherence in Setting Water Loss PI's Targets for Water Distribution Systems
C4.Alexandru Aldea.pdf
Adobe Acrobat Dokument 849.4 KB
Does a lower Non-Revenue Water Level Always Mean Better Performance?
C5.Taha Al-Washali.pdf
Adobe Acrobat Dokument 1.2 MB

Session 1D - Performance assessment and benchmarking for wastewater  treatment plants and sewerage

Benchmarking energy use in wastewater treatment plants
D1.Stefano Longo.pdf
Adobe Acrobat Dokument 909.5 KB
Performance Indicators to support the optimal management of wastewater treatment facilities
D2.Manel Poch.pdf
Adobe Acrobat Dokument 1.3 MB
Approach to assess undesirable inflows into sewers
D3. Almeida.pdf
Adobe Acrobat Dokument 1.3 MB
Resource Benchmarking: Grouping Irish Wastewater Treatment Plants Using Discharge Licence Data
D4.Edelle Doherty.pdf
Adobe Acrobat Dokument 3.5 MB

Day 2

Session 2A - Benchmarking and performance assessment as tools for financial institutions

Improving Performance by Incentives
A1.Dirk Vallerien.pdf
Adobe Acrobat Dokument 672.8 KB
The experience of the Peruvian regulator in benchmarking
A2.Ana Vergara.pdf
Adobe Acrobat Dokument 1.6 MB
An environmental approach to the benchmarking of ADERASA
A3.Gretelina Castaneda.pdf
Adobe Acrobat Dokument 970.0 KB
Performance indicators to assess water & wastewater service criticalities and investments efficiency and effectiveness in the Italian regulatory context
A4. Antonino Fortunato.pdf
Adobe Acrobat Dokument 593.2 KB
Assessment of the quality of service provided to users of the water services in Portugal: 3rd generation of the assessment system
A5.Margarida Monte.pdf
Adobe Acrobat Dokument 2.3 MB

Session 2B - National Benchmarking and Performance Assessment Projects

Satu Mare and Romania, a succesfull story about embracing benchmarking
B1.Darius BOR_Apaserv Satu Mare_Session
exe File 45.5 MB
The Impact of Investment Groups on the Efficiency of water companies: A case study for Chile
B2.Maria Molinos-Senante.pdf
Adobe Acrobat Dokument 766.8 KB
Performance Benchmarking as tool to improve dialogue between water company, authorities and owners
B3.Rosen Balder.pdf
Adobe Acrobat Dokument 319.4 KB
Establishing a new performance assessment system for the Croatian water and sewerage services
B4. Elvira Estruch.pdf
Adobe Acrobat Dokument 1.1 MB

Session 2C - BPA as a support for Infrastructure Asset Management

Benchmarking of Water and Wastewater Tariffs: Standardization of reporting and analysis
C1.Aroha Bahuguna.pdf
Adobe Acrobat Dokument 924.1 KB
Comparative multi-criteria performance assessment tool for alternative water infrastructure systems
C2.Christian Sartorius.pdf
Adobe Acrobat Dokument 1.1 MB
On Multi-Criteria Decision Analysis in Water Infrastructure: Experiences of Stakeholder Participation in TWIST++ project
C3.Andrea Luck.pdf
Adobe Acrobat Dokument 756.8 KB
Vulnerability Assessment of Urban Water Infrastructures to Flooding and Drought Aggravated by Global Climate Change
C4.Siyu Zeng.pdf
Adobe Acrobat Dokument 689.2 KB
Proposition of an operational performance indicators system for conventional water treatment plants focused on water supply service provider
C5.Marcelo Libanio.pdf
Adobe Acrobat Dokument 13.5 MB

Session 2D - Low and Medium Income Countries

Benchmarking Eco-Efficiency of Urban Wastewater Treatment Plants in China
D1.DONG Xin.pdf
Adobe Acrobat Dokument 2.1 MB
Adaptation of a conformity index applied to watercourses in tropical regions
D2.Marcelo Libanio II.pdf
Adobe Acrobat Dokument 9.4 MB
Adaptation of a conformity index applied to watercourses in tropical regions
D3.Edelle Doherty.pdf
Adobe Acrobat Dokument 2.2 MB
Benchmarking and Performance Assessment in regulatory context – principles, objectives, key considerations and case studies
D4. Srini Parthasarathy.pdf
Adobe Acrobat Dokument 267.6 KB

Day 3

Danube Session

1-Danube Session.pdf
Adobe Acrobat Dokument 1.1 MB
2-PI Serbian case.pdf
Adobe Acrobat Dokument 1.3 MB
3-Benchmarking in BG.pdf
Adobe Acrobat Dokument 1'012.1 KB
4-Vodacom_Benchmarking_MNE_Sanja Bujisa.
Adobe Acrobat Dokument 1.4 MB
5- Data collection from utilities.pdf
Adobe Acrobat Dokument 366.4 KB
6-DANUBIS.org_Danube Session_KS.pdf
Adobe Acrobat Dokument 862.2 KB
7_Darius BOR_Creating Utility Improvemen
exe File 38.0 MB

Overview of Performance Indicator Systems in the Danube Region
David Michaud, World Bank
Presentation focusing on the need for data by regulators, government, the public, and utilities and the distinction between these needs. The question if the same data can be used by each will be addressed. An overview of the situation in the Danube Region (State of the Sector) will be presented – including how many utilities exist, status of regulators, government needs (funding through accession) and utility improvement.

Case Studies of Successful PI Systems

  • A Government Ministry, Utility Association and Chamber of Commerce working together to improve PI data – the Serbian Case 
    Goran Jovanovic, UTVSI
  • Utility Association Creating a System for Performance Improvement – EBC Utility Benchmarking HUB
    Miroslav Mitkov, Bulgarian Water Association
  • Data to Support Investment – KfW project on Montenegro Coast
    Sanja Bujisa, VODACOM
  • PI Data for Regulation – The example of Kosovo
    Sami Hasani, WRRK
  • DANUBIS.ORG/IBNET – Making Information Available to the Public
    Philip Weller, IAWD
  • Creating Utility Improvement Through PI Data
    Darius Bör, Satu Mare Utility

Panel and Audience Discussion on how best to organize PI information for Multiple Uses

Panel representatives –Enrique Cabrera, IWA, Patricia Lopez, The World Bank, Srini Parthasarathy, Oexera, and Manfred Eisenhut, ÖVGW
The discussion would focus on the different needs and the opportunities for synergy between the various actors and the basis on which systems can be managed (national, regional level). Can cooperation at the regional level improve and strengthen Performance Indicator systems to ensure the various needs are being met.


Concluding Remarks - Walter Kling IAWD and Chairperson Peter Dane, EBC