Monday May 15

Session 1A - Definition and establishment of performance assessment systems

Chairperson: Ms. Aroha Bahuguna

09:30 h:



09:50 h:



10:10 h:



10:30 h:



10:50 h:

Does a new ISO Benchmarking Standard support our Benchmarking Practice?

Mr. Filip Bertzbach, Aquabench GmbH


The 3rd edition of the IWA Manual of Performance Indicators for Water Supply

Dr. Enrique Cabrera, ITA - Universitat Politecnica de Valencia


Challenges in Sustaining a Productive Benchmarking Partnership

Mr. David Main, Aecom Canada Ltd.


Interpreting performance indicators for management decisions in water supply services

Dr. Roman Neunteufel, BOKU University


Addressing challenges of voluntary benchmarking

Dr. Kay Möller, Aquabench GmbH

Session 1B - Performance assessment and benchmarking in Low and Medium  Income Countries

Chairperson: Mr. Filip Bertzbach

11:40 h:



12:00 h:




12:20 h:




12:40 h:



Performance of water utilities in Africa: Drivers, incentives and factors

Ms. Aroha Bahuguna, The World Bank Group, IBNET Program


Using Performance Data in Assessing Opportunities for Clustering of Water Services Providers in Kenya and South Africa.

Mr. James Gibson, MalutinGSM


Prerequisites for Effective Benchmarking and Performance Assessment of Sate Water Authorities in Nigeria

Ms. Oseigbowa Imonikhe, University of Leeds


Benchmarking and multi-sector engagement platforms as tools to accelerate achievement of SDGs: Case of NWSC Uganda

Mr. Mahmood Lutaaya, National Water and Sewerage Corporation

Session 1C - Water loss assessment and benchmarking

Chairperson: Mr. David Main

14:30 h:




14:50 h:



15:10 h:



15:30 h:



15:50 h:

The use of computer model of water distribution systems as a benchmarking tool for evaluation selected performance indicators in water utility.

Mr. Jedrzej Bylka, Poznan University of Technology


NRW as % of System Input Volume just doesn't work!

Mr. Cor Merks, Witteveen+Bos Raadgevende Ingenieurs B.V.


Calculating the water Balance with limited data

Dr. Pieter Crous, SMEC South Africa (PTY) Ltd


Coherence in Setting Water Loss PI's Targets for Water Distribution Systems

Mr. Alexandru ALDEA, Technical University of Civil Engineering Bucharest


Does a lower Non-Revenue Water Level Always Mean Better Performance?

Mr. Taha Al-Washali, UNESCO - Ihe Institute for Water Education

Session 1D - Performance assessment and benchmarking for wastewater  treatment plants and sewerage

Chairperson: Dr. Roman Neunteufel

16:40 h:



17:00 h:



17:20 h:



17:40 h:

Benchmarking energy use in wastewater treatment plants

Dr. Stefano Longo, Universidade de Santiago de Compostela


Performance Indicators to support the optimal management of wastewater treatment facilities

Manel Poch, Universitat de Girona


Approach to assess undesirable inflows into sewers

Dr. Maria do Céu Almeida, LNEC


Resource Benchmarking: Grouping Irish Wastewater Treatment Plants Using Discharge Licence Data

Ms. Edelle Doherty, National University of Ireland, Galway

Tuesday 16 May

Session 2A - Benchmarking and performance assessment as tools for financial institutions

Chairperson: Ms. Elvira Estruch Juan

09:30 h:



09:50 h:



10:10 h:



10:30 h:





10:50 h:

Improving Performance by Incentives

Mr. Dirk Vallerien, KFW Development Bank


The experience of the Peruvian regulator in benchmarking
Ms. Ana Vergara, Sunass


An environmental approach to the benchmarking of ADERASA
Ms. Gretelina Castaneda, Sunass


Performance indicators to assess water & wastewater service criticalities and investments efficiency and effectiveness in the Italian regulatory context
Dr. Antonino Fortunato, Dipartimento di Ingegneria Civile, Ambientale, Aeronautica, Dei Materiali, Università di Palermo


Assessment of the quality of service provided to users of the water services in Portugal: 3rd generation of the assessment system
Ms. Margarida Monte, ERSAR

Session 2B - National Benchmarking and Performance Assessment Projects

Chairperson: Dr. Enrique Cabrera Rochera

11:40 h:



12:00 h:




12:20 h:




12:40 h:

Satu Mare and Romania, a succesfull story about embracing benchmarking

Mr. Darius Bor, S.C. Apaserv Satu Mare S.A.


The Impact of Investment Groups on the Efficiency of water companies: A case study for Chile

Dr. Maria Molinos-Senante, Pontificia Universidad Catolica de Chile


Performance Benchmarking as tool to improve dialogue between water company, authorities and owners

Mr. Christian Rosen Balder, NIRAS


Establishing a new performance assessment system for the Croatian water and sewerage services

Ms. Elvira Estruch Juan, ITA - Universitat Politècnica de Valéncia

Session 2C - BPA as a support for Infrastructure Asset Management

Chairperson: Dr. Maria do Céu Almeida

14:30 h:



14:50 h:




15:10 h:




15:30 h:




15:50 h:

Benchmarking of Water and Wastewater Tariffs: Standardization of reporting and analysis
Ms. Aroha Bahuguna,The World Bank Group, IBNET Program


Comparative multi-criteria performance assessment tool for alternative water infrastructure systems

Dr. Christian Sartorius, Fraunhofer Institue Systems and Innovation Research ISI


How to participate stakeholders in multi-criteria decision analysis (MCDA) processes of water

infrastructure? – Experiences of TWIST++ project

Ms. Ilka Nyga, Bauhaus Universität Weimar


Vulnerability Assessment of Urban Water Infrastructures to Flooding and Drought Aggravated by Global Climate Change: the Case of Provincial Capitals in China

Dr. Siyu Zeng, Tsinghua University


Proposition of an operational performance indicators system for conventional water treatment plants focused on water supply service provider
Dr. Marcelo Libanio



Session 2D - Low and Medium Income Countries

Chairperson: Dr. Maria Molinos Senante

16:40 h:




17:00 h:



17:20 h:




17:40 h:

Benchmarking Eco-Efficiency of Urban Wastewater Treatment Plants in China
Dr. Xin Dong, Tsinghua University, Division of Environmental System Analysis, Department of Environmental Science and Engineering


Adaptation of a conformity index applied to watercourses in tropical regions
Dr. Marcelo Libanio


Assessment of the statistical agreement between wastewater sampling methods for daily wastewater treatment plant performance benchmarking purposes
Ms. Edelle Doherty, National University of Ireland, Galway


Benchmarking and Performance Assessment in regulatory context – principles, objectives, key considerations and case studies
Dr. Srini Parthasarathy, Oxera

Wednesday 17 May

Danube Session

Introduction to Performance Indicator Systems in the Danube Region

This plenary session will combine presentations and panel and audience discussion and is focused on providing an
overview of the performance indicator systems in use in the Danube region and highlighting positive examples of work underway that can provide examples and insight for other regions of the World.

Chairperson: Peter Dane (European Benchmarking Cooperation)

09:00 h:


09:05 h:








09:20 h:
















10:30 h:


11:00 h:








11:50 h:

Welcome and Introduction by the Chair


Overview of Performance Indicator Systems in the Danube Region
David Michaud, World Bank
Presentation focusing on the need for data by regulators, government, the public, and utilities and the distinction between these needs. The question if the same data can be used by each will be addressed. An overview of the situation in the Danube Region (State of the Sector) will be presented – including how many utilities exist, status of regulators, government needs (funding through accession) and utility improvement.

Case Studies of Successful PI Systems

  • A Government Ministry, Utility Association and Chamber of Commerce working together to improve PI data – the Serbian Case 
    Goran Jovanovic, UTVSI
  • Utility Association Creating a System for Performance Improvement – EBC Utility Benchmarking HUB
    Miroslav Mitkov, Bulgarian Water Association
  • Data to Support Investment – KfW project on Montenegro Coast
    Sanja Bujisa, VODACOM
  • PI Data for Regulation – The example of Kosovo
    Sami Hasani, WRRK
  • DANUBIS.ORG/IBNET – Making Information Available to the Public
    Philip Weller, IAWD
  • Creating Utility Improvement Through PI Data
    Darius Bör, Satu Mare Utility

Coffee Break


Panel and Audience Discussion on how best to organize PI information for Multiple Uses

Panel representatives –Enrique Cabrera, IWA, Patricia Lopez, The World Bank, Srini Parthasarathy, Oexera, and Manfred Eisenhut, ÖVGW
The discussion would focus on the different needs and the opportunities for synergy between the various actors and the basis on which systems can be managed (national, regional level). Can cooperation at the regional level improve and strengthen Performance Indicator systems to ensure the various needs are being met.


Concluding Remarks - Walter Kling IAWD and Chairperson Peter Dane, EBC


End of Performance Indicators Conference 2017